Moving house? Here’s what to do

Moving to a new home is an exciting yet busy time, and we’re here to simplify things for you. Managing your Southern Water account during your move is essential for a smooth transition. Here’s how you can easily handle your water bills when moving house.

Whether you’re a homeowner, a tenant, or a landlord, your first step is to notify us about your change in address. Based on your situation, we’ll guide you through managing your water efficiently.

Have the following details ready before you begin:

• Customer number: The 8-10 digit number at the top right of your water bill.

• Payment reference: The 13-digit number on your latest bill.

• Final meter reading.