How it works

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Joining the Priority Services Register means our employees know about any special circumstances or needs you may have. It also helps us prioritise vulnerable customers when there's an incident such as a burst main.

To apply to the register, you can use the application form below. It should only take a few minutes to complete. Before you begin, make sure you've got:

• Your name and address

• Your payment reference number. This will be the 13-digit number in the top right corner of your bill