Our household customers’ bills have now increased for the financial year 2025–26.

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From April 2025 the average household bill for combined water and wastewater will rise by 46.7%, from £1.31 per day to £1.93 per day. For the average household, fresh water only bills will go up by 40.0% from £0.55 per day to £0.77 per day and wastewater only bills by 51.5% from £0.76 per day to £1.15 per day.

Inflation and increased investment are the two key drivers of this increase. However, crucially, alongside this increase we're offering a wider range of support for customers, which includes payment holidays, discounts on bills of at least 45%, debt write-offs, access to a Hardship Fund, and even grants for household items.

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How we calculate your bill

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We recognise it’s not always easy to get your head around how utility companies calculate your bills. It can be complicated. Here, you’ll find a simpler breakdown of our charges for water, wastewater (the dirty water we take away from your property) and sometimes other services.

Our regulator, Ofwat, sets a limit on what a company can charge. Our charges are reviewed each year by our Board as part of our governance process. They are also approved by Ofwat.